TulsaEnginesWarehouse

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FAQ

Check out our service and maintenance repair blog for helpful tips and manufacturer links

Q:  How do I contact you?

A: You can click the Live Chat button on this screen, if we are unavailable, please leave a message and we will contact you as soon as possible. At this time we are not able to offer parts lookup assistance by telephone. Please use the parts lookup section of this website, see your parts manual, or the manufacturer to lookup your item numbers. Still having trouble finding the right parts? Click on the Live Chat button, and select Parts Lookup to chat with a trained staff member who can assist you.  We strive to have the best price on parts in the industry, so be sure to check back with us once you locate your part numbers.  Click here for our Engine Sales Phone Number and Fax Number from our Contact Page

Q: Where are you located, will I have to pay sales tax?

A: While our shipping location is in Twin Oaks, Oklahoma about 70 miles east of Tulsa we also have an office facility in Florida. We are required to charge sales tax to Oklahoma and Florida residents at the current rate of the city and county of residence/shipping address according to state law. If you are an Oklahoma or Florida resident, the tax rate shown during checkout may have to be adjusted in order to meet the state requirements.

Q: What is your minimum order?

A: There is not any type minimum order requirement that needs to be met. We gladly accept and appreciate any business you do with our company.

Q: What is your minimum shipping charge and what options are available at that rate?

A: Standard shipping charges for engines, battery chargers and/or parts have a standard flat rate charge of $8.95 per order. At our discretion, we will ship to any residential or commercial address within continental U.S. borders, excluding Alaska, Hawaii and Puerto Rico. We normally use common carriers such as UPS, USPS Priority Mail, Fed-Ex and others, such as we are able to determine to be the quickest and most cost effective option for a given address and order. Please click the live chat link in the upper right corner of this page if you wish to discuss special shipping arrangements, but must do so before placing your order.

Q: I live in Alaska or Hawaii, why can I not purchase from you?

A: We do not ship out of the continental US for several reasons. We have had excessive loss and damage claims with common carriers. Also, our territories that our suppliers allow us to ship to are limited and exclude Alaska, Hawaii, APO Addresses and foreign countries.

Q: How long will it take to receive my order?

A: Most parts orders ship the same day when the order is placed before 1:00 p.m. central time. Although we stock thousands of parts and replacement engines, we often find it necessary to ship to you from a factory or distributor warehouse. In the event this happens, you may see a 1 or 2 day delay. Most orders will arrive in 2-5 business days.

Need to know how to order? How to see past orders?  Click below to choose a video!
 

Click here to view our youtube video on the MY ACCOUNT AREA
Ordering Video

Click here to view a video on Live Chat Support
Live Chat Video

 


 

Q: What is your return policy and who offers the warranty, also what types of payment do you accept?

A: Please see our order policy page for more details. http://www.tulsaenginewarehouse.com/catalog/ordering/index.html

Q: Why do I need a commercial address for engine deliveries?

A: We ship many engines over 70lbs by truckline.  The transportation companies require a commercial address.  This can not be a home, home based business, church, school or prison.   Any address with limited access can not be used.  We need a good address for a business open normal business hours with a sign up and someone always available to receive the shipment during normal hours (8-5).  Example,  lumber yard, auto parts store etc..  If you can't provide a commercial address, please call us and we can arrange to hold at a truckline dock for you to pickup.

Q: What information do you need to help me locate the replacement parts or engine I need?

A:  We will need the model and spec information from your engine or equipment.  Please visit this link for more details:
http://tulsaenginewarehouse.com/repowerguide/enginemodels.htm

Q: What is your privacy policy? Do you share my information?

A: You can view our privacy policy online at: http://www.tulsaenginewarehouse.com/catalog/ordering/privacy.html

CUSTOMER FEEDBACK:

Jeff: Thanks Carl for the tour of the place, and for the best price on parts I have ever paid. There is a BIG difference between the price of a $3 oil filter and an $11 oil filter! I cant believe how much money I saved. Thanks again!

Patrick: Just received my order...and I am estatic with Tulsa Engine. Let me tell you why: 1) Lowest Price on the Net; 2) Excellant Communication and 3) Received my order Faster then Expected. Great Service. ADD Tulsa Engine to Your Favorites!!!!!!

Joy: Love the web site, makes things super easy to look up, can't beat your prices, shipping & service! Got our order in today..very fast! Thanks!